Complimentary 1 year warranty (product page)

Complimentary 1-Year Warranty

 

Our promise
We stand behind every piece from Mellow. If your jewelry has a manufacturing defect, we’ll repair or replace it—free of charge—within 1 year (365 days) from the delivery date.

 

What’s covered

  • Structural or manufacturing defects (e.g., loose or failed solder joints, defective clasps, chain links, or settings).
  • Stones/settings that fail under normal wear (not impact).
  • Incorrect engraving or personalization caused by our error.
  • Finish/quality issues present on arrival.

 

What’s not covered

  • Normal wear and tear (fine scratches, small dents, micro-scuffs).

  • Tarnish/oxidation from everyday exposure.

  • Damage, bending, or stone loss from impact, snagging, or improper care.

  • Chemical/exposure damage (lotions, pools, hot tubs, cleaning agents, perfumes).

  • Lost or stolen items.

  • Sizing changes, personal preference changes, or customer-provided engraving errors.

 

How to make a claim

  1. Contact us with your order number, a short description, and clear photos/videos of the issue.

  2. Our team will confirm coverage and provide next steps.

  3. Ship your item to us using protective packaging (we’ll share packing tips).

 

What we’ll do

  • We’ll repair or replace the item at our discretion. If the style is discontinued, we’ll offer a comparable replacement or store credit.

  • Turnaround is typically quick once received; we’ll keep you updated.

 

Shipping & fees

  • You cover shipping to us for inspection/repair.

  • We cover the repair and return shipping back to you on approved warranty claims within the U.S. & Canada (standard service).

  • For international addresses, a small return-shipping fee may apply.

 

Eligibility & limits

  • Warranty applies to the original purchaser with proof of purchase.

  • Unauthorized repairs or alterations void the warranty.

  • One warranty resolution per item.

 

Care tips (to keep your piece shining)
Remove before showering, swimming, exercising, or sleeping. Avoid direct contact with perfumes/lotions/cleaners. Store dry and separate. Use a soft polishing cloth to refresh shine.