To increase the lifespan of your jewelry, follow the instructions below:

1. keep it dry and avoid moisture

2. gently clean it with a soft cloth after each use

3. store it separately in a fabric-lined box to prevent scratches

4. avoid exposure to chemicals and harsh activities

5. if your jewelry is looking dull, use the polish cloth we provided in each package to polish it up

For more detailed care instructions, please see our Jewelry Care guide

Our jewelry is made of 14k gold-filled and sterling silver, known for their longevity and minimal risk of skin discoloration. While these materials are generally well-tolerated, individual reactions to metals may vary. With proper care, our jewelry can be enjoyed for a long time.

Please use our Sizing Guide or order our reusable Ring Sizer for accurate measurements at home!

Once your order is shipped, you will receive a tracking number. Please allow up to 24 hours for the tracking number to be updated in the tracking system. You can use this number to monitor the current status and location of your order.

Please allow 5-10 business days (1-2 weeks) for us to handcraft and package your order. Each piece of jewelry is made by hand to ensure the highest quality, so we appreciate your patience as we prepare your items with care.

Please review your order and shipping details carefully before completing your purchase. For any changes, contact us at contact@mellowstore.ca with your order number. We cannot guarantee adjustments after processing has begun.

To cancel your order, please contact us immediately at contact@mellowstore.ca with your order number. However, cancellations may not be possible once the order is in the processing stage.

Yes, we ship worldwide! For a full list of our shipping areas, please check the international orders section of our shipping policy. If your country or region is not mentioned, feel free to reach out at contact@mellowstore.ca, and we'll see if we can accommodate your order.

Yes, we offer free shipping on US and Canadian orders over $69 USD and on international orders over $120 USD. This will be automatically applied at checkout.

For US and Canada, standard shipping takes 3-7 business days, and express shipping takes 2-4 business days. International shipping typically takes 7-21 business days. Please note these are estimated times and can vary.

We generally do not accept returns, as all of our jewelry is handmade and unique. However, if you encounter a special circumstance, please reach out to us at contact@mellowstore.ca for individual consideration.

In the unfortunate event that your item arrives damaged, we may offer a refund under these conditions:

• Unworn Condition: The item must be unworn.
• Original Packaging: It must be in its original packaging and condition.
• Immediate Reporting: Report the issue to us at contact@mellowstore.ca with photos of the damaged item as soon as you receive it.

Each damaged item case is reviewed individually to determine refund eligibility.